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Prompt Responses

“I emailed Jesse Monday 3.7 about some issue we were having and he promptly responded to my email and set up a time for a tech to come out the next day.

Randy came the next day and quickly determined what the problem was. He proceeded to go well beyond what I feel he had to do in order to get the issue resolved. He was polite, extremely knowledgeable and helped me to not only understand, but also diagnose/remedy the problem with Comcast.

Krisinda promptly followed up to schedule an appointment and then called again to reschedule an early appointment due to an open space from a cancellation. She was very polite and made me feel like she (and Access Unified) were truly concerned with getting our issue taken care of as fast as possible.

Then Charles was in today as a follow up to the fax issue and he was also very helpful and knowledgeable and completed the task in very good time.

I just wanted to express how happy and relieved I am knowing we have such a great support team at our finger tips. Thank you for the exceptional customer service!”

Ross Printing
Spokane, WA

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