Outstanding Products and Services
We are enjoying the new phones. Your crew has been outstanding and we appreciate all time and patience your crew has giving us programming and teaching us all the features. Kudos to your team, they all have been a pleasure to work with and we would definitely recommend you guys for products and outstanding service.-Susan Sanson - Controller, Environment West, Inc
Increasing Efficiency and Reducing Costs
ShoreTel VoIP and Access Unified Networks add contact center functionality that reduces costs and decreases inefficiencies for STCU. Read more...-Spokane Teachers Credit Union,
Liberty Lake, Washington
"I have been remiss in contacting you to express my gratitude to you and your staff for the excellent job you did in helping us move to our new Spokane office. Robert saved our bacon several times. Krisinda made sure we got the service we needed when we needed it. It is impossible for me to thank you enough. But I wanted to give you a big thank you."-Roy Gebeke, Operations Manager,
"I emailed Jesse Monday 3.7 about some issue we were having and he promptly responded to my email and set up a time for a tech to come out the next day.
Randy came the next day and quickly determined what the problem was. He proceeded to go well beyond what I feel he had to do in order to get the issue resolved. He was polite, extremely knowledgeable and helped me to not only understand, but also diagnose/remedy the problem with Comcast.
Krisinda promptly followed up to schedule an appointment and then called again to reschedule an early appointment due to an open space from a cancellation. She was very polite and made me feel like she (and Access Unified) were truly concerned with getting our issue taken care of as fast as possible.
Then Charles was in today as a follow up to the fax issue and he was also very helpful and knowledgeable and completed the task in very good time.
I just wanted to express how happy and relieved I am knowing we have such a great support team at our finger tips. Thank you for the exceptional customer service!"-Ross Printing,